These Terms & Conditions apply to all bookings made directly with ANANA Homes
Booking Date: The date on which the reservation is confirmed and the first payment is initiated.
Check-in Date: The first day of the reserved stay.
Cancellation: A formal request to void the reservation, made in writing via email or booking platform.
No-show: Failure to arrive at the property without any prior written cancellation notice.
Security Deposit: A temporary pre-authorization hold on the guest’s credit card to cover potential damages.
You may cancel your reservation at any time.
A 50% cancellation fee applies and is non-refundable, regardless of when the cancellation is made.
If you cancel 14 days or more before the check-in date, the remaining 50% will not be charged.
If you cancel within 14 days of arrival, 100% of the booking amount will be charged as a cancellation fee.
In the case of a no-show, the full booking amount is non-refundable (see section 5).
A 50% deposit is required at the time of booking to confirm your reservation. (This may vary slightly depending on the property.)
The remaining 50% will be automatically charged 14 days before the scheduled arrival date.
If the booking is made within 14 days of arrival, 100% of the total will be charged at the time of booking.
A security deposit will be held via pre-authorization on your credit card before check-in.
This is not a charge, but a temporary hold, and it will be released in full within 7 days after check-out, provided no damage is found and no incident is reported.
A no-show occurs when a guest fails to arrive on the check-in date without providing written notice or cancelling through the appropriate channel.
In such cases, 100% of the booking total will be charged, and no refunds will be issued.
No-shows are treated as final and non-modifiable bookings.
Refunds (if applicable) will be processed using the original payment method.
Please allow 7–10 business days for the refund to appear in your account.
ANANA Homes is not responsible for cancellations or alterations due to circumstances beyond our control, including but not limited to:
Natural disasters
Pandemics or health emergencies
Airline or travel disruptions
Government regulations or restrictions
In such cases, standard cancellation terms will apply unless stated otherwise in writing.
These terms shall be governed by the laws of Jalisco, Mexico. Any dispute arising out of or relating to a booking with ANANA HOSPITALITY S.A.S de C.V. will be subject to the exclusive jurisdiction of the courts in Guadalajara, Jalisco.